Legal
Last updated: January 1, 2025
These Terms of Service govern your access to and use of LiftSignals. By creating an account or using the service, you agree to be bound by these terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you (individually or on behalf of an entity, "you" or "Customer") and LiftSignals, Inc. ("LiftSignals", "we", "us", or "our"), governing your access to and use of the LiftSignals platform and related services (collectively, the "Service").
By creating an account, clicking "Start Free Trial", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference).
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not have that authority, or if you do not agree with these Terms, do not use the Service.
You must be at least 18 years old and operate a legally registered business to use LiftSignals.
LiftSignals provides an AI-powered customer intelligence platform designed for e-commerce businesses. The Service includes:
The specific features available to you depend on your subscription plan (Starter, Growth, Agency, or Enterprise) as described at liftsignals.com/pricing. We reserve the right to modify, update, or discontinue features of the Service with reasonable notice.
To use the Service, you must register for an account by providing accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and updating it promptly if it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
LiftSignals is not liable for losses arising from unauthorized account access caused by your failure to maintain credential security.
Your subscription plan includes a specified number of user seats. Each seat may be used by one named individual. Sharing a single account across multiple users is a material breach of these Terms.
| Plan | Monthly Price | Customer Limit | Users |
|---|---|---|---|
| Starter | $499/mo | 30,000 customers | 2 |
| Growth | $799/mo | 200,000 customers | 5 |
| Agency | $2,499/mo | 5 workspaces | 10 |
| Enterprise | Custom | 1M+ customers | Unlimited |
Annual billing is available at a 15% discount. Prices are in US Dollars and exclusive of applicable taxes.
LiftSignals offers a 14-day free trial for new accounts on Starter, Growth, and Agency plans. No credit card is required to start a trial. At the end of the trial, you must provide payment information to continue using the Service. If you do not provide payment information, your account will be suspended and your data retained for 30 days before deletion.
Subscriptions are billed in advance on a monthly or annual basis. By providing payment information, you authorize LiftSignals (via our payment processor, Stripe) to charge you for your subscription at the beginning of each billing cycle.
All charges are non-refundable except as expressly provided in these Terms. If a payment fails, we will retry up to three times over a seven-day period. If payment remains outstanding after seven days, we may suspend access to your account.
You are responsible for all applicable taxes associated with your subscription, except for taxes based on LiftSignals' net income. If LiftSignals is required to collect taxes on your behalf, those amounts will be added to your invoice.
We may change our subscription prices upon 60 days' written notice to your registered email address. If you do not agree to a price change, you may cancel your subscription before the price change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
You may use the Service solely for your legitimate internal business purposes — specifically, to generate customer intelligence from your own e-commerce customer data.
You agree not to:
(a) Use the Service to analyze customer data you do not have the legal right to process, including data obtained without proper consent under applicable privacy laws
(b) Attempt to reverse engineer, decompile, disassemble, or derive the source code of the Service or any underlying models
(c) Use the Service to develop a competing product or service, or to benchmark the Service for competitive intelligence purposes without our prior written consent
(d) Resell, sublicense, or otherwise make the Service available to third parties, except as expressly permitted under the Agency plan
(e) Introduce malicious code, malware, or any content that could damage, disable, or impair the Service
(f) Circumvent or attempt to circumvent any usage limits, authentication systems, or security measures
(g) Use automated means to access or scrape the Service beyond what is permitted by our API documentation
(h) Use the Service in any way that violates applicable law, including data protection, anti-spam, or consumer protection regulations
Violation of these acceptable use provisions may result in immediate suspension or termination of your account without refund.
You retain full ownership of all data you upload, connect, or generate through the Service ("Customer Data"), including your store's customer records, order history, and any exports. LiftSignals does not claim any ownership rights over Customer Data.
You grant LiftSignals a limited, non-exclusive, non-transferable license to access, process, and analyze your Customer Data solely to provide the Service to you. This license terminates when you cancel your account or when we are no longer providing the Service to you.
Where LiftSignals processes personal data on your behalf (such as your customers' names, email addresses, and purchase histories), LiftSignals acts as a data processor and you act as the data controller. You are responsible for ensuring you have the legal right to share this data with LiftSignals for processing, including obtaining any required consents from your customers under applicable privacy laws (GDPR, CCPA, etc.).
The AI-Powered Recommendations feature processes Intelligence Outputs — the derived analytical scores, segments, and predictions generated by running the 12 statistical intelligence modules on your Customer Data — to produce weekly prioritized action recommendations ("AI Insights").
For clarity:
The license granted in Section 6.2 extends to LiftSignals' processing of Intelligence Outputs for the purpose of generating AI Insights under this Section 6.4.
Enterprise customers and any customer subject to GDPR are entitled to execute a Data Processing Agreement (DPA) with LiftSignals. To request a DPA, contact privacy@liftsignals.com.
LiftSignals will not use your Customer Data to generate intelligence for, or to train shared models used by, any other customer. All intelligence outputs are generated exclusively from your data and returned only to you.
You may export your intelligence outputs at any time from your account settings. We provide exports in CSV and JSON formats. Upon termination, we will make your data available for export for 30 days.
The Service — including the software, intelligence models, algorithms, user interface, documentation, and all associated intellectual property — is owned exclusively by LiftSignals and protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any rights in LiftSignals' intellectual property except the limited right to use the Service as described herein.
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant LiftSignals a perpetual, irrevocable, royalty-free license to use that Feedback in any way, without obligation to you. You waive any moral rights in such Feedback.
"LiftSignals" and associated logos are trademarks of LiftSignals, Inc. You may not use our trademarks without prior written permission, except as needed to identify that you are a LiftSignals customer.
Each party may receive confidential information from the other party in connection with these Terms ("Confidential Information"). Each party agrees to:
Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this agreement; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is disclosed pursuant to a legal obligation.
The Service integrates with third-party platforms and services (including Shopify, WooCommerce, Stripe, and others listed at liftsignals.com/integrations). These integrations are subject to the terms and privacy policies of those third parties.
LiftSignals is not responsible for the availability, accuracy, or practices of third-party services. If a third-party integration becomes unavailable or changes its API, LiftSignals will use reasonable efforts to restore or replace the integration but makes no guarantee of continuity.
Your use of third-party integrations may require you to agree to additional terms with those providers. You are responsible for complying with those terms.
LiftSignals represents and warrants that:
EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". LIFTSIGNALS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
THE INTELLIGENCE OUTPUTS GENERATED BY LIFTSIGNALS ARE PREDICTIONS AND RECOMMENDATIONS BASED ON STATISTICAL ANALYSIS OF YOUR DATA. THEY ARE PROVIDED FOR INFORMATIONAL PURPOSES AND SHOULD NOT BE THE SOLE BASIS FOR MAJOR FINANCIAL OR OPERATIONAL DECISIONS. ACTUAL RESULTS MAY VARY.
AI Insights Disclaimer. The AI-Powered Recommendations feature ("AI Insights") generates prioritized marketing action recommendations algorithmically, based on statistical patterns identified in your store's Intelligence Outputs. AI Insights represent probabilistic suggestions derived from historical customer data patterns. LiftSignals does not warrant that:
You retain sole and complete responsibility for all marketing decisions, campaigns, and business actions, including any decisions informed by AI Insights recommendations. LiftSignals' liability for any losses arising from reliance on AI Insights recommendations is subject to the limitations set forth in Section 11 of these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LIFTSIGNALS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF LIFTSIGNALS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LIFTSIGNALS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO LIFTSIGNALS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. LIFTSIGNALS WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
You agree to indemnify, defend, and hold harmless LiftSignals, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
(a) Your use of the Service in violation of these Terms
(b) Your violation of any applicable law, including data protection laws
(c) Your failure to obtain necessary consents for the Customer Data you process through the Service
(d) Your infringement of any third-party intellectual property or other rights
These Terms commence when you create an account and continue until your subscription is terminated.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service through the end of the period you have paid for.
LiftSignals may suspend or terminate your access to the Service:
Upon termination:
We may update these Terms from time to time. When we make material changes, we will:
Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your subscription before the effective date.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods does not apply.
Before filing a formal claim, the parties agree to attempt to resolve any dispute by contacting legal@liftsignals.com and engaging in good-faith negotiations for at least 30 days.
Any dispute, claim, or controversy arising out of or relating to these Terms that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Wilmington, Delaware.
You agree to resolve disputes with LiftSignals on an individual basis only. Class actions and class arbitrations are not permitted.
Notwithstanding the above, customers located in the European Economic Area or United Kingdom may bring claims in the courts of their country of residence and are entitled to the protection of mandatory consumer protection laws in their jurisdiction.
These Terms, together with the Privacy Policy and any executed Order Form or DPA, constitute the entire agreement between you and LiftSignals with respect to the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
LiftSignals' failure to enforce any provision of these Terms will not constitute a waiver of its right to enforce that provision in the future.
You may not assign these Terms or your rights under them without LiftSignals' prior written consent. LiftSignals may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.
Notices from LiftSignals to you will be sent to the email address associated with your account. Notices from you to LiftSignals must be sent to legal@liftsignals.com.
For questions about these Terms:
Email: legal@liftsignals.com
Response time: Within 5 business days
Questions about these terms?
legal@liftsignals.com